Important: These refund and return policy terms are not binding and may contain deviations from the original. These terms and conditions have been translated from German to English, the original terms and conditions can be found in German HERE.
Overview
Our refund and returns policy is valid for 14 days. If 14 days have passed since your purchase, we cannot offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in its original packaging. Some types of goods are excluded from returns. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Intimate and hygiene items, hazardous materials and flammable liquids or gases are also not accepted.
Other items that cannot be returned:
– Gift cards – Downloadable software products
We require a receipt or proof of purchase to complete your return. Please do not return your purchase to the manufacturer. Instead, send it to “Mustin 23911, Ihlenpaul 2”.
Refund
Once we have received and verified your return, we will send you an E-Mail to inform you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed and automatically credited back to your credit card or original payment method within 1 month.
Late or missing refunds
If you have not yet received a refund, first recheck your bank account. Then contact your credit card company as it may take some time for your refund to be officially posted. Then contact your bank. It often takes some time for a refund to be posted. If you have done all this, 1 month has passed and you still have not received your refund, please contact us at “Support@voidlab.eu”.
Sold out items
Only the price paid for an item can be refunded, regardless of whether the item was discounted. Items labelled “Exclusive” are non-refundable.
Exchange
We will only replace items that are defective or damaged. If you would like to exchange an item, please email us at “Support@voidlab.eu” and send the item to: “Mustin 23911, Ihlenpaul 2”.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of your return. Once the returned item has been received, a gift voucher will be sent to you. If the item was not marked as a gift at the time of purchase, or the gift giver sent the order to themselves to give to you later, we will send a refund to the gift giver and they will know about your return.
Returning
To return your product, please send it to the following address: “Mustin 23911, Ihlenpaul 2”. You must pay the shipping costs for returning your item yourself. The shipping costs are non-refundable. Depending on where you live, it may take different amounts of time for the exchanged product to reach you. If you are returning more expensive items, you should use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.
Need more help?
Feel free to contact us at “Support@voidlab.eu” with any questions about refunds, returns, etc.